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Returns Policy

Instructions for completing a Service Request

  1. You must first contact Technical Support.  Our team will decide if the ECU needs to be returned. This can be via email or phone
  2. If the ECU is to be returned the Service Repair Form must be filled in. Service Repair Form
    • ECUs received by us without a completed Service Repair Form will not be accepted.  
  1. Technician iconWhen you have completed the form please arrange tracked shipping of the ECU via your prefered provider to us at:

Electronz Ltd
2 Baigent Way
Christchurch 8023
New Zealand

  1. If your ECU repair is not covered by warranty, we will send you a cost estimate and payment details by email.   When the estimate is approved and paid by you the repair will proceed. Note that if an estimate is not accepted our minimum charge will apply.

  2. When your ECU is repaired, it will be returned to the address you specified on the Service Repair Form.

Service Expectations

We operate Servicing and Technical Support between the hours of 8:30am to 5:00pm (NZST) Monday to Friday. We are closed for weekends and public holidays. There is a two week shutdown over the Christmas and New Year holiday period.

Our Service Department offers the following:

  • G1 Product -  Limited testing, repairs and reconfiguring or upgrades. Minimum charge $150* then by the hour.

  • G2 and G3 Product - Testing and repairs. Minimum charge $150* then charged by the hour.

  • G4, V44, V88 - Testing and repairs. Minimum charge $150* then by the hour (when not covered by warranty)

  • G4+, i44, i88 - Testing and repairs. Minimum charge $150* then by the hour (when not covered by warranty)

  • EMX ECUs (pre G1) are not supported or serviceable.

Turn around time on these repairs and servicing are typically no longer than:

  • G1 - 14 working days from receipt of ECU

  • G2/3 - 7 working days from receipt of ECU

  • G4, V44, V88 - 4 working days from receipt of ECU

  • G4+, i44, i88 - 3 working days from receipt of ECU

In cases where additional time is required to resolve an issue, we will advise of the delay that could be expected.

*All pricing is excluding tax and/or duty and is in New Zealand dollars.

Return of Goods for Credit

We will accept goods for credit within 14 days of dispatch entirely at our discretion.

Goods which you return for credit will only be accepted if they are in the original packaging, in pristine order and condition, tamper proof sticker must be intact. Returned goods must be accompanied by documentation showing

- Company Name and Address

- Our original invoice number

- Reason for return

If the above conditions are met there will be a 10% restocking fee to cover processing of the unit through our quality assurance systems.

If the goods are returned to us in such a condition that does not meet the above requirements Electronz Ltd reserves the right to refuse acceptance and/or charge a higher restocking fee.